Problem-solving is a science and art.  It requires critical analysis and a dose of intuitive genius to get to the actual root of the issue and propose solutions.  Defining the Real Problem teaches you how to get to the real root of problems.  Using a 360-degree view and critical thinking skills, you will begin to disrupt preconceived ideas and uncover the real reasons you have problems at work.

This class will be activated again in the fall of 2018.  Should you want to confirm the dates in advance, please contact our office for more information.

  • Problems have root issues
  • Problems are often entangled with emotions and blur reality
  • Problems require a disruption
  • Critical thinking is systematic and through
  • 360-degree views provide perspective
  • What is a problem Statement
  • The elements of a problem statement


  • A specific and present work problem is addressed
  • An understanding of the degrees of separation in problem -solving
  • A problem description from the same problem but different departments
  • A step-by-step critical thinking plan based on different learning styles
  • Disruption is documented and responses noted
  • A problem statement is written for the current work problem


We Focus On Integration

Integration is a major objective at In Harmony Training. Students taking Defining the Real Problem will be challenged to apply the course concepts, disciplines, and habits into your individual circumstances. We work with synergistic learning methods – meaning we help students identify what is important in your life at the moment and help you to integrate the subject matter into that situation. From that point, it is easier to extrapolate the learning into your work environment and the specific challenges you face.

The Defining the Real Problem course requires a one-hour homework assignment to prepare your thinking for the class. The actual class is a two-hour course and includes light refreshments. Following the course, your homework assignment will take approximately two hours and is focused on integration techniques.

As an additional bonus, if you have any questions or need to get some clarity, your trainer will be available by email for two full weeks after the course for mentoring.

LEAD Cards are available upon request. LEAD cards provide a one-paragraph description of the progress and or involvement of the student with the material. This is useful for companies sending employees and how they determine their ROI.

Not Included: Parking fees, travel expenses

About the instructor

Harmony Thiessen has a lifetime obsession – to see things differently.  That passion is the impetus behind her continued education in cultural and social psychology.  Her seeming limitless energy is focused to bring change to each individual in her audience.  Known for engaging and entertaining training in leadership, communication, team building and personal happiness, Harmony’s desire is to inspire the world to “see” life differently. After a 20-year career in humanitarian relief and development in developing countries, Harmony has owned several small businesses. Centered around leadership and communication the businesses include speakers coaching, marketing, digital marketing, communications, and art-related retail products.

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Ready to enroll in this course?